POLICIES
What You Need to Know
We work hard to provide exceptional products and customer service. Check out our store policies below and don’t hesitate to contact us if you have any questions or require further information.
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RETURNS & EXCHANGES
Important Information
We strive for 100% satisfaction, if you do need to return or exchange an order, we’re happy to help.
Please reach out to us via email at; info@theblackout.company or by clicking the "Get In Touch" button below. Please clearly state in the email if you would like to return the product or if you would like to exchange the specific product you are exchanging for.
Send your order in its original packaging as it was received in its unused condition.
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The Black Out Co.
Attn: Returns and Exchanges
2646 Mason Ln
Cedar Hill, TX 75104
Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.